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FAQs

Why did ErinoakKids build new facilities?
When did the new facilities open?
Where are the new facilities located?
What features do these facilities have?
What happened to the old sites?
At which site will my child receive services?
Can I access all services from one site?
Will you be hiring more staff for the new sites?
What are the hours of operation at the new sites?
Where will I park at the new sites?
Will there be shorter waitlists?
How accessible are the new sites?
How much did the new sites cost?
Who can I talk to for more information?

Why did ErinoakKids build new facilities?
Since ErinoakKids first began serving children with disabilities nearly 40 years ago from the South Millway location, we had grown to become the province’s largest children’s treatment centre, serving more than 16,000 children and youth each year. As we grew in size, we became creative with the spaces we used, retrofitting office space to meet the needs of our clients and families. As demand for our services increased, these spaces no longer met our needs. For that reason we began construction on three new fully accessible facilities – one in Mississauga, another in Oakville and a third in Brampton, designed specifically for children and youth with disabilities and special needs.
  
When did the new facilities open?
They opened in January of 2018.

Where are the new facilities located?
The Brampton site (The Giampaolo Foundation Clinical Site) is located at 10145 McVean Dr., at the intersection of McVean and Castlemore Roads.
Our Mississauga site (The W.B. Family Foundation Clinical Site) is located at 1230 Central Parkway West, just south of Burnamthorpe Rd.
Our Halton site is located at 2000 Glenorchy Rd. at the northwest corner of William Halton Parkway and Third Line in north Oakville.
We are also still operating out of our Dufferin site, located at 224 Centennial Rd., Units 8-11 in Orangeville.
 
What features do these facilities have?
Our new facilities, which have more than doubled our treatment and therapy space, feature:
  • Controlled multisensory Snoezelen rooms for children with autism or developmental disabilities
  • Fully-accessible playgrounds for recreation therapy, physiotherapy and occupational therapy
  • Adapted fitness facilities
  • Therapeutic treatment and playrooms
  • A warm water therapy pool (Brampton site)
  • A 26-bed Regional Respite Centre (Brampton site) – the largest of its kind in Ontario.
What happened to the old sites?
All our old locations in Brampton, Mississauga and Oakville have closed and services have moved to our sites. Remaining leases on all other sites were terminated and our solely owned site on South Millway Drive was sold.
 
At which site will my family receive services?
Where possible, clients and families will receive services in their communities, close to home. Families are assigned to sites based on postal codes, which are outlined here.
  
Can I access all services from one site?
Most services will be accessible at all sites, with the exception of the following:
  • Respite (Brampton site only)
  • Therapy pool (Brampton site only)
  • Selected lower volume specialty clinics, including our Botox, FASD, Neuromuscular and Orthopedic clinics.  
Will you be hiring more staff for the new sites?
ErinoakKids hires new staff based on the availability of funding and/or any associated program enhancements or expansions undertaken by our Ministry of Children and Youth Services. Should any positions become available, they will be posted on our Job Opportunities page.

What are the hours of operation at the new sites?
ErinoakKids core hours of operation are:
Monday: 8 a.m. – 7 p.m.
Tuesday: 8 a.m. – 9 p.m.
Wednesday: 8 a.m. – 7 p.m.
Thursday: 8 a.m. – 9 p.m.
Friday: 8 a.m. – 5 p.m.
Saturday: 8 a.m. – 4 p.m.
Sunday: Closed
Some exceptions may apply

Where will I park at the new sites?
Ample parking is available at our new sites at a nominal cost for all staff, visitors and families. You can read more information on our parking page.

Will there be shorter waitlists?
ErinoakKids continually innovates to shorten waitlists and wait times where possible. This practice will continue in the future, based on ongoing reviews of services and associated processes, and will also be influenced by funding allocations. Given that (with few exceptions) families receive all their services from one site, available services are, as a result, better coordinated and more seamless for clients and families.  
 
How accessible are the new sites?
All new sites meet current accessibility requirements for clients, families and staff. For example, we have accessible playgrounds, elevators, washrooms and parking spots. All our sites are also accessible by transit. 
 
How much did the new sites cost?
Construction and land costs for our three new sites total $201 million. The Ministry of Children and Youth Services funded more than 90 percent of the cost, while ErinoakKids is raising an additional $20 million for equipment and programming.
 
Who can I talk to for more information?
Send us an email at info@erinoakkids.ca.
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Did you know?

Did you know that ErinoakKids provides family-centred care where parents are valuable team members who are experts about their child?
 
Read more about services at ErinoakKids

Contact Information

  ErinoakKids Locations
 
  (905) 855.2690
 
  1 (877) 374.6625
 

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