Cancelling or Rescheduling an Appointment
Please provide us with as much advance notice as possible when you need to cancel or reschedule an appointment so that we can give the appointment to another client. For all client appointments, a clinician is assigned and an appropriate space is booked. Late arrivals can cause disruptions with room availability and clinician schedules.
Clinical Services
If you need to reschedule or cancel an appointment for Clinical Services, please call 905-855-2690 or 1-877-374-6625 and press 3, or follow the instructions from your child’s clinician. Please leave a detailed message with your child’s name, date of birth, and appointment date and time.
Saturday Appointments
If you have to cancel a Saturday appointment on the day of your appointment, or are running late for a Saturday appointment, please call reception at 905-855-2690 and press 0.
Autism Services
If you need to cancel an appointment for Autism Services, please use the ErinoakKids Autism Services Absence line at 905-855- 2690 and entering the extension number for your site:
- Brampton - extension 2914
- Mississauga - extension 2912
- Oakville - extension 2910
If no one is available to take your call, please leave the following information on the voicemail :
- Your name
- Your child’s first and last name
- Your clinician’s name
- The reason your child is absent
If you know of an upcoming absence prior to the day of your child’s session, please contact your child's Clinical Supervisor directly.
Severe Weather Procedures
On occasion, severe weather will impact our ability to safely open our sites. In the event of severe weather conditions, ErinoakKids sites will close if the local school board closes. For example, the Mississauga site will close if schools in Peel are closed, or the Halton/Oakville site will close if schools in Halton are closed.
| School board | Associated ErinoakKids sites |
|---|
| Peel | |
| Halton | |
| Dufferin | |
We will post closures on our website by 7:30 a.m. and record a message on our phone lines. Where possible, families with appointments will receive a phone call to inform them of a cancelled appointment.
There are also situations where we may close a site during business hours as weather conditions worsen.
When an ErinoakKids site is closed, no in-person appointments, workshops or classes will be held. Services will be provided virtually, where possible.
In all situations, the safety of clients, families, staff and volunteers is our priority.
Could Not Contact
We understand that things can come up suddenly and/or unexpectedly. Our team will make an effort to contact the family in the event of late or missed appointments where we do not hear from the family.
However, if our team has been unsuccessful with multiple attempts in contacting a family regarding appointments or services, services may be discharged. This is to ensure that we can maximize clinical resources.
We thank you for your understanding and cooperation.
