Frequently Asked Questions:
Do I need a referral to access the SmartStart Hub?
No. The SmartStart Hub at ErinoakKids is accessible by dialing our general intake number: 905-855-2690, ext. 9. Toll Free: 1-877-374-6625.
I am in Kitchener/Ottawa outside of Peel/Halton/Dufferin, where do I go?
Information on your local SmartStart Hub can be found by visiting your closest Children’s Treatment Centre.
Can I call the SmartStart Hub if I already have services through ErinoakKids but I have additional needs?
Yes you can. Please connect with the SmartStart Hub at ErinoakKids for more information and for assistance in finding the services that will be best for your family and your child.
How do I access information in my language?
When you connect with the SmartStart Hub at ErinoakKids you will be asked a series of questions to help determine the most appropriate resources for you and your family. The representatives will have information and advice on accessing information in your language.
What kind of services will the SmartStart Hub be able to connect me with?
The SmartStart Hub at ErinoakKids is an entry point to services for families with any concerns about their child’s development and day to day functioning related to development. Your questions and will be explored and you will be supported to identify your child’s strengths and functional needs, then we will ensure seamless and coordinated connections to appropriate further assessments and services, including potential family based supports.
What if I have an urgent situation requiring emergency help?
In the event of an urgent situation requiring emergency please access emergency services in your community, either through your primary care provider or by calling 911. For situations that may have the potential to become urgent, the SmartStart Hub at ErinoakKids could potentially connect you to supports and services, if appropriate.
Can I access Respite care through the SmartStart Hub?
To learn more about Respite Care Services at ErinoakKids, please visit our Respite Care page: ErinoakKids - Respite Services. The SmartStart Hub at ErinoakKids is a first point of entry for families with concerns about development or questions about available services, the team in place will connect you to relevant services as early as possible
Will I need to use my OAP funds to access SmartStart Hub services?
There is no fee to connect with the SmartStart Hub at ErinoakKids. The initial, exploratory conversation will help determine appropriate and relevant services for your individual situation, which may include fee for service supports.