Skip to main content
PAGE TOOLS
Events
More Events
 

FAQ


1. What time do I show up for my shift?
2. What do I do when I arrive?
3. Where do I store my belongings?
4. Can I use the kitchen?
5. Can I use my cell phone at work?
6. Is there a dress code?
7. Is parking available?
8. What do I do if I need to call in sick or can’t make my shift?
9. What happens if there is a snowstorm?
10. Can I take photos of the clients?

1. What time do I show up for my shift?
Volunteers are requested to report into work 15 minutes before their shift starts to allow adequate time to store personal items and receive any updates or instructions from the supervisor.

2. What do I do when I arrive?
Volunteers are required to sign in at reception where they will receive a volunteer badge. Volunteers will then head to the Longos Family Resource Centre (LFRC) and meet with the LFRC co-ordinator for a brief introduction.

3. Where do I store my belongings?
Volunteers will have access to secured lockers located behind the reception desk. Belongings must be vacated at the end of each shift.

4. Can I use the kitchen?
Volunteers can make use of the fridge, and microwave etc. in the staff lounge. Volunteers are asked to clean up their dishes and tidy up the area after every use. Any food items brought for the day must be taken back at the end of the shift.

5. Can I use my cell phone at work?
Personal cell phone use is permitted during volunteer breaks.

6. Is there a dress code?
Volunteers are expected to maintain a professional image while on shift and therefore volunteers must wear appropriate attire. Jeans are permitted on Fridays. Please wear closed toe shoes. ErinoakKids is a scent-free environment and allergy sensitive to latex, nuts and shellfish.

7. Is parking available?
Volunteers may use the gated parking lot and will need to have their parking pass validated before leaving the building. Please take your parking ticket to the receptionist who will validate it before you leave.

8. What do I do if I need to call in sick or can’t make my shift?
Volunteers are expected to notify their supervisor in the event they need to call in sick, or are not available for their shirt. 

9. What happens if there is a snowstorm?
Volunteer safety is a priority at ErinoakKids. If volunteers are unable to make it due to weather conditions, they need to inform their supervisor as soon as possible so other arrangements can be made. 
If ErinoakKids closes the sites due to bad weather conditions, the notice will be posted on ErinoakKids' website and social media platforms (Facebook, Twitter and Instagram).

10. Can I take photos of clients?
Contact and/or interaction with clients and families via social media is prohibited. Volunteers are expected to maintain confidentially and privacy of clients and families at all times.
 
Follow Our Twitter

Did you know?

Did you know that children who are blind learn about the parts of objects first because that is what they feel with their hands as they explore?  Children who are able to see learn about an object, such as a chair, then learn about the parts of the object, such as the seat, back and legs.

Learn about Vision Services at ErinoakKids

Contact Information

  ErinoakKids Locations
 
  (905) 855.2690
 
  1 (877) 374.6625
 

Facebook Twitter LinkedIn YouTube Instagram
© 2018 - ErinoakKids Centre for Treatment and Development - All rights reserved
Website by Inorbital