In response to the COVID-19 pandemic, ErinoakKids has made changes to our operations. Please click here for the latest information.
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COVID-19 Related Updates & Resources

ErinoakKids began a phased-in expansion of in-person services. With a continued focus on health and safety,  we are gradually adding additional in-person services, by appointment only. Additional services will continue to be available virtually, as appropriate, for the time being.

Please note the following procedures and requirements for visiting ErinoakKids for on-site services:

  • Please do not come to any ErinoakKids location unless you have an appointment. If you are not sure if a previously booked appointment will still take place on site, please call to check.
  • Everyone entering our sites MUST fill out the new online Screening Form before entering the buildings.
  • All adults must wear a mask provided by ErinoakKids while they are on site. Children ages 2 and older are required to wear masks, if possible.  
  • Please arrive on time for your appointment. Appointment end times are fixed, due to COVID cleaning protocols, so late arrival may mean a shortened appointment, or, if there is not sufficient time remaining for therapy/treatment, the appointment may be cancelled (certain clinical services appointments may be rescheduled).
  • Only one parent/caregiver may accompany a client to his/her appointment.
  • Everyone will be required to follow posted safety procedures at all times. 
  • We continue to offer a comprehensive range of virtual services, as well as in person services.

Scroll down the page learn more, or click on the menu below to go directly to each section of this page:

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Most Recent Updates

July 20, 2021

Do you have an appointment at ErinoakKids this Friday, July 23? 

Please be aware that our online COVID screening assessment tool will be unavailable on Friday, July 23 to allow for system updates. While the online tool is unavailable, we will be providing in person screening assessments at the screening stations located in the entrance at each site on Friday for everyone entering our sites. The online tool will be available again on Saturday, July 24. We apologize for any inconvenience.

June 2, 2021

New! Online Screening Assessment Tool

On the day of your appointment, between 5:00 a.m. and the time of your appointment, all visitors to ErinoakKids are now required to complete an online COVID-19 Screening Survey.

After completing the screening questions you will receive an email telling you whether you have ben cleared to enter an ErinoakKids site or not. You must bring this confirmation email with you to your visit (either on your phone, or on a printout) and show it to the staff screeners at the entrance.

ErinoakKids will keep the information you provide confidential. By providing this information, you are providing us with consent to collect the information.

Read our frequently asked questions below for more information on the online screening tool.

May 27, 2021

Given decreasing rates of infection and increasing vaccination rates across our communities, ErinoakKids will begin a phased-in expansion of in-person services at all sites as of Monday, May 31, 2021.

With a continued focus on health and safety, the expansion will be gradual, by appointment only, with in-person services provided in a one to one format only. Additional services, including group services, will continue to be available virtually, as appropriate, for the time being.

If infection rates continue on their current trajectory we expect to continue to expand the number and range of services offered throughout the summer and beyond. We are closely monitoring advisories from Public Health and working with our Infection Control experts to ensure that we are able to deliver services safely to as many children and youth as possible.

Autism Services Related Updates

Please see the general updates above which detail the restrictions currently in place.

Video For Children and Youth Returning to In Person Autism Services

Limited on site Applied Behaviour Analysis services are being offered in a 1:1 format. To help children and youth with autism prepare for the enhanced safety measures at our centres, we encourage parents to watch this video with their child or youth:

SSAH Update

Temporary Changes to SSAH, Enhanced Respite and Assistance for Children with Severe Disabilities (ACSD) Programs

The Ministry of Children, Community and Social Services (MCCSS) has announced that expenditures deemed admissible for the SSAH, Enhanced Respite and Assistance for Children with Severe Disabilities programs are being temporarily expanded to accommodate activities, services and supports that can be purchased by program recipients and their families while at home. This is being done to better support the health and well-being of program recipients and their families while physically distancing. These temporary changes are effective immediately and will remain in place until further notice by the MCCSS. For full details on these changes, please visit MCCSS’ website.

Click here to go to ErinoakKids SSAH page

What to Expect When Visiting ErinoakKids Now

Client, Families & Essential Visitors Entry Screening Questions

The following are questions that client, families and essential visitors will be required to answer during screening when visiting our sites:

1. Do you have any of the following new or worsening symptoms or signs?

  • New or worsening cough 
  • Shortness of breath 
  • Sore throat 
  • Runny nose, sneezing or nasal congestion? (Unrelated to seasonal allergies) 
  • Hoarse voice
  • Difficulty swallowing 
  • New smell or taste disorder(s) 
  • Nausea/vomiting, diarrhea, abdominal pain 
  • Unexplained fatigue/malaise
  • Chills
  • Headache

2. Have you travelled outside of Canada or had close contact with anyone that has travelled outside of Canada in the past 14 days?

3. Have you had close contact with anyone with a confirmed or probable case of COVID-19 in the last 14 days or been notified by the COVID-19 Alert App of possible close contact? 

4. Has anyone in your household been diagnosed with COVID-19 in the last 14 days or showing/displaying COVID-19 related symptoms?

5. Has anyone in your household been notified that they are a close contact with a confirmed or probable case of COVID-19?

6. Has anyone in your household been tested and waiting for COVID-19 test results or scheduled to be tested?

7. Have you (or your child) had a fever in the last 24 hours?

8. Have you given anti-fever medications to your child, such as Tylenol/Advil prior in the last 4 hours? 

Do I need to bring a copy of the results with me to the appointment?

Yes, you must bring the email that indicates ‘CLEAR’ to your appointment.

What if I don’t pass the screening? How does my appointment get cancelled/rescheduled?

If you don’t pass screening, you will be directed to contact our scheduling department to rebook your appointment.

What if I forget and don’t complete the screening before coming to the appointment?

We strongly encourage everyone to complete the screening questions prior to leaving home. If you’re not able to do so, we ask that you complete the screening outside of our building before entering. If you drove to the site, you can complete it in your car. If you have any issues with the online screening tool, our screeners will be able to help you, however, it will mean spending a bit more time at the screening desk.

Why do I have to do this?

We want to make the screening process as quick as possible while still maintaining protocols. By completing the online screening tool prior to coming into the building you will greatly reduce the time spent at screening as well as avoid congestion upon entry.

Can I show the screening email on my phone or do I have to print it off?

You can show the email on your phone.

A different person is picking up. Do they need to do the screening too?

The screening tool is specific to the person coming to ErinoakKids.  If someone different will be picking up your child, they must complete the screening tool for themselves.

I have more than one appointment. Do I need to do the screening more than once?

The online screening is good for the day it is completed. If you have more than one appointment on site, you only need to complete screening once.

I’m back many days in a row for appointments.  Do I need to do it every day?

Yes, screening must be done each day you need to come to ErinoakKids.

Canadian COVID-19 Information

Find the latest information about COVID-19: definitions, cases, information guides, etc.

Peel Region
Peel Region COVID-19 site
Kids Poster on Hand Washing (PDF)
How to self isolate (PDF)
Child Development Resource Connection Peel (Emergency childcare for essential workers)

Halton Region
Halton Region COVID-19 site

Government of Canada
COVID-19 site
Vulnerable populations and COVID-19 (PDF)
Reduce the spread - Wash your hands (PDF)

Public Health Ontario
Public Health Ontario site
How to self-monitor (PDF)